---
id: "quote-uniform-policies-fail"
type: "quote"
source_timestamps: ["§ A Playbook to Customize Scheduling"]
tags: ["localization", "policy-design"]
related: ["claim-regional-labor-markets-dictate", "claim-uniform-policies-fail"]
speaker: "Santiago Gallino and Borja Apaolaza"
speakers: ["Santiago Gallino", "Borja Apaolaza"]
quote: "For multistate employers, the lesson is clear: Uniform scheduling policies rarely deliver uniform results."
sources: ["tail1"]
sourceVaultSlug: "hbr-seg-tail1"
originDay: 1
articleStem: "hbr-tail-111-service-worker-churn"
sourceUrl: "https://hbr.org/2026/03/the-solution-to-service-worker-churn"
sourceTitle: "The Solution to Service-Worker Churn"
---
# Uniform policies rarely deliver uniform results

> "For multistate employers, the lesson is clear: Uniform scheduling policies rarely deliver uniform results."
>
> — [[entity-santiago-gallino|Santiago Gallino]] and [[entity-borja-apaolaza|Borja Apaolaza]]

The authors' conclusion after mapping scheduling data across all 50 U.S. states and finding stark regional differences ([[claim-regional-labor-markets-dictate]]). It is the single-sentence distillation of the vault's master claim, [[claim-uniform-policies-fail]].