---
id: "quote-surveillance-sake"
type: "quote"
source_timestamps: ["§ The Risks and Rewards Are Real", "¶7"]
tags: ["leadership", "employee-experience"]
related: ["claim-surveillance-backlash", "entity-carrol-chang", "concept-organizational-myopia"]
speaker: "Carrol Chang"
speakers: ["Carrol Chang"]
sources: ["tail1"]
sourceVaultSlug: "hbr-seg-tail1"
originDay: 1
articleStem: "hbr-tail-112-continually-assessing-performance"
sourceUrl: "https://hbr.org/2026/06/the-pros-and-cons-of-continually-assessing-performance"
sourceTitle: "The Pros and Cons of Continually Assessing Performance"
---
# Carrol Chang on Surveillance vs. Support

> "The goal cannot be surveillance for surveillance's sake… The healthiest systems use assessment to support growth, mentorship, and adaptation. If workers only experience measurement without support, organizations create fear. If assessment is paired with coaching, reskilling, and transparency, people are much more willing to engage with change."

— **[[entity-carrol-chang]]**, CEO of [[entity-org-andela]]

This is the article's central governance principle in a single voice: the difference between a system that builds capability and one that breeds fear is whether *support* accompanies *measurement*. It is the human remedy attached to [[claim-surveillance-backlash]] and the antidote to [[concept-organizational-myopia]].