---
id: "quote-service-as-software"
type: "quote"
source_timestamps: ["§ Service as Software"]
tags: ["business-models", "professional-services"]
related: ["concept-service-as-software"]
quote: "The overarching story for the professional services sector will be the transition from “software as a service” to “service as a software.”"
speaker: "Toby E. Stuart"
speakers: ["Toby E. Stuart"]
sources: ["futures"]
sourceVaultSlug: "hbr-seg-futures"
originDay: 2
articleStem: "hbr-nm-99-genai-end-incumbent-advantage"
sourceUrl: "https://hbr.org/2024/11/could-gen-ai-end-incumbent-firms-competitive-advantage"
sourceTitle: "Could Gen AI End Incumbent Firms’ Competitive Advantage?"
---
# The Shift to Service as Software

> "The overarching story for the professional services sector will be the transition from “software as a service” to “service as a software.”"
> — [[entity-toby-e-stuart|Toby E. Stuart]]

The compact statement of [[concept-service-as-software|Service as Software]] and the mechanism behind [[claim-professional-services-disruption|the erosion of the professional-services human-capital moat]].