---
id: "quote-genuine-outcome-metrics"
type: "quote"
source_timestamps: ["§ What Is Structured Empowerment?"]
tags: ["accountability", "metrics"]
related: ["concept-key-results-accountability"]
speaker: "Tatiana Sandino"
speakers: ["Tatiana Sandino"]
sources: ["tail1"]
sourceVaultSlug: "hbr-seg-tail1"
originDay: 1
articleStem: "hbr-tail-105-fast-growing-better-decisions"
sourceUrl: "https://hbr.org/2026/05/how-fast-growing-companies-can-make-better-decisions"
sourceTitle: "How Fast-Growing Companies Can Make Better Decisions"
---
# Accountability via genuine outcome metrics

> "Empowered employees need clear, measurable targets that reflect the company's customer value proposition and its desired financial results—not process compliance checklists, but genuine outcome metrics."
> — [[entity-tatiana-sandino|Tatiana Sandino]]

Clarifies that structured empowerment requires abandoning process checklists in favor of outcome measurement (see [[concept-key-results-accountability]] and [[prereq-outcome-vs-output-metrics]]).