---
id: "quote-fragmentation-choice"
type: "quote"
source_timestamps: ["¶21"]
source_url: "https://hbr.org/2025/09/dont-let-ai-reinforce-organizational-silos"
source_title: "Don't Let AI Reinforce Organizational Silos"
tags: ["culture", "leadership-responsibility"]
related: ["concept-department-centric-ai", "prereq-systems-thinking"]
speaker: "Graham Kenny and Kim Oosthuizen"
speakers: ["Graham Kenny", "Kim Oosthuizen"]
quote: "The fragmentation you’re likely seeing isn’t an inevitable side effect of technology; it’s the result of choices about tool adoption, governance, and culture. So resist the temptation to simply digitize existing silos."
sources: ["tail2"]
sourceVaultSlug: "hbr-seg-tail2"
originDay: 2
articleStem: "hbr-tail-130-ai-reinforce-silos"
sourceUrl: "https://hbr.org/2025/09/dont-let-ai-reinforce-organizational-silos"
sourceTitle: "Don’t Let AI Reinforce Organizational Silos"
---
# Fragmentation is a choice

> “The fragmentation you're likely seeing isn't an inevitable side effect of technology; it's the result of choices about tool adoption, governance, and culture. So resist the temptation to simply digitize existing silos.”
> — Graham Kenny and Kim Oosthuizen

**Why it matters:** The article's concluding thesis — AI-driven silos are a *management and design failure*, not an inherent flaw in the technology. It reframes the whole problem as one of agency and choice, and pairs with the call to apply [[prereq-systems-thinking]] to AI implementation itself.