---
id: "quote-employee-product"
type: "quote"
source_timestamps: ["§ Employees Want to Reskill—When It Makes Sense"]
tags: ["program-design", "employee-experience"]
related: ["claim-employee-willingness"]
speaker: "Unnamed Interviewee"
speakers: ["Unnamed Interviewee"]
sources: ["reskilling"]
sourceVaultSlug: "hbr-seg-reskilling"
originDay: 10
articleStem: "hbr-edu-34-reskilling-in-age-of-ai"
sourceUrl: "https://hbr.org/2023/09/reskilling-in-the-age-of-ai"
sourceTitle: "Reskilling in the Age of AI"
---
# Design reskilling as a product employees like

> "The secret to scaling up reskilling programs is to design a product your employees actually like."

— an unnamed interviewee, quoted by the co-authors

The authors use this line to crystallize the consumer-product framing of program design: scaling reskilling requires treating the program as something built *for the employee's benefit*, minimizing personal cost and risk. Directly supports [[claim-employee-willingness]] and [[contrarian-employees-want-reskilling]]. (Speaker is anonymous in the source; no dedicated person entity is created.)