---
id: "quote-api-bad-vibe"
type: "quote"
source_timestamps: ["§ Your Company Has a Hidden Operating System"]
tags: ["intuition", "risk-management"]
related: ["concept-professional-discretion"]
speaker: "K. Sudhir"
speakers: ["K. Sudhir"]
sources: ["agentic"]
sourceVaultSlug: "hbr-seg-agentic"
originDay: 6
articleStem: "hbr-new-26-agentic-systems-implicit-rules"
sourceUrl: "https://hbr.org/2026/06/how-to-design-agentic-systems-around-the-implicit-rules-that-govern-your-company"
sourceTitle: "How to Design Agentic Systems Around the Implicit Rules that Govern Your Company"
---
# No API for a Bad Vibe

> "There is no software API for a bad vibe—but that undocumented hesitation is exactly what prevents a tiny local error from becoming an organizational crisis."
> — [[entity-k-sudhir|K. Sudhir]]

The rhetorical heart of [[concept-professional-discretion]]: human intuition cannot be perfectly coded, yet its protective function is precisely what stops small errors from escalating. The [[entity-air-canada-d6|Air Canada]] chatbot failure is what happens when the bad vibe is absent.