---
id: "prereq-job-satisfaction-metrics"
type: "prereq"
source_timestamps: ["§ Why We’re Still Lonely"]
tags: ["hr-analytics"]
related: ["concept-workplace-loneliness"]
reason: "Needed to understand the severe business consequences of the loneliness that AI fails to cure."
sources: ["adoption"]
sourceVaultSlug: "hbr-seg-adoption"
originDay: 9
articleStem: "hbr-sig-53-ai-personal-support-risky"
sourceUrl: "https://hbr.org/2026/05/employees-are-relying-on-ai-for-personal-support-thats-risky"
sourceTitle: "Employees Are Relying on AI for Personal Support. That’s Risky."
---
# Organizational Psychology Metrics

**Prerequisite:** Familiarity with standard organizational-behavior metrics such as **job satisfaction** and **intention to quit** (turnover intention), and how they directly affect business performance and retention costs.

**Why it matters:** Needed to understand the severe business consequences of the loneliness that AI fails to cure — e.g., the *27% lower job satisfaction* and *90% greater intention to quit* reported for highly lonely workers in [[concept-workplace-loneliness]].