---
id: "framework-raci-conflict-resolution"
type: "framework"
source_timestamps: ["§ Mistake 2"]
tags: ["conflict-resolution", "heuristics"]
related: ["concept-co-created-racis"]
steps: ["\\\"Evaluate what assignment would be in the best interest of the broader company", "rather than individual silos.\\\"", "Identify and assign accountability to whoever is closest to the decision and possesses the most relevant perspective."]
speakers: ["Lindy Greer", "Jennifer Jordan", "Maxim Sytch"]
sources: ["governance"]
sourceVaultSlug: "hbr-seg-governance"
originDay: 7
articleStem: "hbr-sig-48-decision-rights"
sourceUrl: "https://hbr.org/2026/07/what-companies-get-wrong-about-decision-rights"
sourceTitle: "What Companies Get Wrong About Decision Rights"
---
# RACI Conflict Resolution Protocol

A two-pronged heuristic used by a **global energy company** to resolve disputes when multiple stakeholders claim accountability during the co-creation phase (see [[concept-co-created-racis]]).

1. **Company-first test** — evaluate what assignment would serve the broader company, rather than individual silos.
2. **Closest-to-the-decision test** — assign accountability to whoever is closest to the decision and holds the most relevant perspective.

This operationalizes the 'single Accountable' rule of [[claim-single-accountability]] when ownership is genuinely contested, and reflects the expertise-over-rank principle of [[quote-tailoring-roles]].