---
id: "entity-wharton-school-d1"
type: "entity"
entityType: "organization"
canonicalName: "University of Pennsylvania's Wharton School"
aliases: ["Wharton", "Wharton School", "University of Pennsylvania", "Penn"]
source_timestamps: ["§ Data-Driven Leadership"]
tags: ["academic-institution"]
related: ["entity-santiago-gallino", "entity-borja-apaolaza"]
sources: ["tail1"]
sourceVaultSlug: "hbr-seg-tail1"
originDay: 1
articleStem: "hbr-tail-111-service-worker-churn"
sourceUrl: "https://hbr.org/2026/03/the-solution-to-service-worker-churn"
sourceTitle: "The Solution to Service-Worker Churn"
---
# University of Pennsylvania's Wharton School

**The Wharton School** is the University of Pennsylvania's business school and the academic home of both authors. Its **Operations, Information and Decisions** department is where [[entity-santiago-gallino|Santiago Gallino]] and [[entity-borja-apaolaza|Borja Apaolaza]] conduct the research behind this source.

The study is documented in the Wharton working paper *"What Makes Scheduling 'Responsible'? Evidence from 280 Million Shifts Across 20 Retailers."*

**Enrichment:** Canonical reference is the Wharton School official site (University of Pennsylvania business school).