---
id: "entity-trip-com"
type: "entity"
entityType: "organization"
canonicalName: "Trip.com"
aliases: ["Trip.com Group", "Ctrip"]
source_timestamps: ["¶17"]
tags: ["travel", "applied-ai"]
related: ["claim-chinese-excel-verticals", "concept-domain-specific-small-models"]
canonical_url: "trip.com"
source_url: "https://hbr.org/2025/09/how-savvy-companies-are-using-chinese-ai"
source_title: "How Savvy Companies Are Using Chinese AI"
sources: ["tail2"]
sourceVaultSlug: "hbr-seg-tail2"
originDay: 2
articleStem: "hbr-tail-123-using-chinese-ai"
sourceUrl: "https://hbr.org/2025/09/how-savvy-companies-are-using-chinese-ai"
sourceTitle: "How Savvy Companies Are Using Chinese AI"
---
# Trip.com

**Trip.com** is China's largest online travel platform and a headline case for [[claim-chinese-excel-verticals]]. It uses a proprietary LLM, **Wendao**, trained on **20 billion travel data points**. Reported AI impact:
- Coding time cut by **15–30%**.
- Content-creation time reduced from **8.5 minutes to 15 seconds**, at a **98.9% quality pass rate**.
- Over **60% of user inquiries resolved via self-service**.

**Enrichment (WEF, NBR):** widely reported to use proprietary LLMs and automation for customer service, coding, and content generation. Canonical presence: trip.com / ir.trip.com.