---
id: "entity-santiago-gallino"
type: "entity"
entityType: "person"
canonicalName: "Santiago Gallino"
aliases: []
source_timestamps: ["¶1", "§ Data-Driven Leadership"]
tags: ["author", "academic"]
related: ["entity-wharton-school", "entity-borja-apaolaza"]
sources: ["tail1"]
isSpeakerEntity: true
---
## Segment 1 — tail1

## Article 111 — a111

# Santiago Gallino

**Santiago Gallino** is the Charles W. Evans Distinguished Faculty Scholar and an associate professor in the Operations, Information and Decisions and Marketing departments at [[entity-wharton-school-d1|the University of Pennsylvania's Wharton School]].

**Role in this source:** Co-author and lead academic voice, writing with [[entity-borja-apaolaza|Borja Apaolaza]]. The research behind this source is an analysis of **280 million shifts across 20 retail chains** examining how scheduling drives frontline turnover. Every claim, quote, framework, and recommendation in this vault is jointly attributed to Gallino and Apaolaza.

**Attributed contributions:**
- Central thesis that [[claim-uniform-policies-fail|uniform policies fail to deliver uniform results]]
- The [[concept-scheduling-quality-dimensions|five dimensions of scheduling quality]] and the [[concept-lasso-regression-workforce|LASSO-based]] methodology
- The [[framework-customized-scheduling-playbook|four-step customization playbook]]
- Contrarian findings: [[contrarian-predictability-not-absolute]], [[contrarian-managerial-flexibility-nuance]], [[contrarian-scheduling-not-root-cause]]
- Quotes: [[quote-data-not-intuition]], [[quote-uniform-policies-fail]], [[quote-algorithms-vs-humans]], [[quote-living-experiment]]

**Enrichment:** Canonical reference is his Wharton faculty profile (Operations, Information and Decisions / Marketing).