---
id: "entity-salesforce-d9"
type: "entity"
entityType: "organization"
canonicalName: "Salesforce"
aliases: []
source_timestamps: ["§ How to Ensure AI Doesn’t Weaken Human Connections"]
tags: ["organization", "policy", "human-in-the-loop"]
related: ["action-establish-ai-replacement-guidelines", "concept-positive-friction"]
sources: ["adoption"]
sourceVaultSlug: "hbr-seg-adoption"
originDay: 9
articleStem: "hbr-sig-53-ai-personal-support-risky"
sourceUrl: "https://hbr.org/2026/05/employees-are-relying-on-ai-for-personal-support-thats-risky"
sourceTitle: "Employees Are Relying on AI for Personal Support. That’s Risky."
---
# Salesforce

**Profile:** Large enterprise CRM and cloud provider (salesforce.com).

**Role in this source:** Cited as an example of a far-thinking organization that has established a **"human-in-the-loop mandate"** — a policy dictating when employees should set aside AI in favor of human-to-human contact.

**Relevance in this vault:** Concrete exemplar for the action [[action-establish-ai-replacement-guidelines]] and the governance side of [[concept-positive-friction]].

**Enrichment context:** The human-in-the-loop mandate fits established enterprise practice where AI outputs must be reviewed or integrated by humans for key processes.