---
id: "entity-salesforce-d7"
type: "entity"
entityType: "organization"
canonicalName: "Salesforce"
aliases: []
source_timestamps: ["¶3"]
tags: ["enterprise-ai", "customer-service"]
related: ["concept-agentic-ai"]
sources: ["governance"]
sourceVaultSlug: "hbr-seg-governance"
originDay: 7
articleStem: "hbr-cl-88-can-ai-agents-be-trusted"
sourceUrl: "https://hbr.org/2025/05/can-ai-agents-be-trusted"
sourceTitle: "Can AI Agents Be Trusted?"
---
# Salesforce

Salesforce is cited as an early *enterprise* adopter of [[concept-agentic-ai-d7]]. The company has already deployed AI agents capable of independently handling customer queries across a wide range of industries and applications, while possessing the capability to recognize when human intervention is required. In the article it functions as proof that agentic AI is already operational in enterprise settings—contrasted with the riskier frontier of consumer-facing [[concept-personal-ai-agents]].