---
id: "entity-saby-mitra"
type: "entity"
entityType: "person"
canonicalName: "Saby Mitra"
aliases: []
source_timestamps: ["byline"]
tags: ["author", "zs", "digital-customer-experience"]
related: ["entity-zs"]
speakers: ["Saby Mitra"]
sources: ["attention"]
isSpeakerEntity: true
---
## Segment 4 — attention

## Article 31 — a031

# Saby Mitra

**Profile.** A leader/principal at [[entity-zs]] associated with digital and customer-experience work, and co-author of the source.

**Role in the source.** Co-author (one of four); contributions attributed jointly to the author team.

**Attributed contributions (jointly authored):** the digital-design and change-management threads — [[concept-digital-governance]], [[concept-structural-vs-operational-shifts]], [[claim-structural-shifts-cause-trauma]], and the recommended leadership move [[action-assign-governance-leader]] — alongside the shared framework backbone and framed quote [[quote-governance-learning-system]].

> **Enrichment:** ZS author-bio pages would be the best canonical source but were **not present** in the enrichment results; specific titles left unstated.