---
id: "entity-richard-haythornthwaite"
type: "entity"
entityType: "person"
canonicalName: "Richard Haythornthwaite"
aliases: ["Richard Haythornthwaite (Mastercard chair)"]
source_timestamps: ["§ Translating among partners.", "¶21"]
tags: ["executive", "board-chair", "cited-witness"]
related: ["entity-garry-lyons", "quote-second-class-citizens", "entity-org-mastercard-labs"]
speakers: ["Richard Haythornthwaite"]
source_url: "https://hbr.org/2026/03/why-great-innovations-fail-to-scale"
source_title: "Why Great Innovations Fail to Scale"
sources: ["futures"]
isSpeakerEntity: true
---
## Segment 2 — futures

## Article 102 — a102

# Richard Haythornthwaite

**Role in this source:** Former **chairman of Mastercard's board** and a cited witness to bridger behavior.

**Profile & contributions:** He is the source of the [[quote-second-class-citizens|'second-class citizens']] quote — attesting that [[entity-garry-lyons|Garry Lyons]] never alienated non-technical leaders and instead 'met people where they were, earning their trust and commitment in the process.' His testimony provides third-party validation of the [[framework-three-functions-of-bridgers|translating]] function at [[entity-org-mastercard-labs|Mastercard Labs]].