---
id: "entity-org-harvard-business-review-d5"
type: "entity"
entityType: "organization"
canonicalName: "Harvard Business Review"
aliases: ["HBR", "hbr.org"]
source_timestamps: ["¶1"]
tags: ["publisher", "source-of-record"]
related: ["entity-donna-henrike-bohrer", "entity-karolin-frankenberger", "entity-joakim-wincent"]
sources: ["commercial"]
sourceVaultSlug: "hbr-seg-commercial"
originDay: 5
articleStem: "hbr-tier2-09-customer-workarounds"
sourceUrl: "https://hbr.org/2026/05/what-customer-workarounds-can-reveal-about-your-business-model"
sourceTitle: "What Customer Workarounds Can Reveal About Your Business Model"
---
# Harvard Business Review (HBR)

**Role in this source:** Publisher and canonical home of the article *What Customer Workarounds Can Reveal About Your Business Model* (hbr.org, 2026). Per the enrichment overlay, HBR is the canonical source for the article page and the teaser copy used to validate this extraction.

The teaser copy corroborates two core ideas: workarounds are "early evidence that a company's business model no longer matches its customers' wants" (validating [[concept-customer-workaround]]), and the "monetization gap" framing (validating [[concept-business-model-void]]).

**Byline authors:** [[entity-donna-henrike-bohrer]] · [[entity-karolin-frankenberger]] · [[entity-joakim-wincent]].

**Source URL:** https://hbr.org/2026/05/what-customer-workarounds-can-reveal-about-your-business-model

**Related:** [[entity-donna-henrike-bohrer]] · [[entity-karolin-frankenberger]] · [[entity-joakim-wincent]]