---
id: "entity-monique-herena"
type: "entity"
entityType: "person"
canonicalName: "Monique Herena"
aliases: ["Monique"]
source_timestamps: ["¶3 (HBR Editors)", "¶7", "¶9", "¶60", "¶63", "¶82", "¶104"]
tags: ["person", "speaker", "hr-leadership"]
related: ["entity-american-express", "concept-hr-as-product-org", "concept-enterprise-mindset", "framework-amex-change-leadership", "quote-action-cures-anxiety", "entity-new-to-blue", "prereq-strategic-alignment"]
speakers: ["Monique Herena"]
sources: ["reskilling"]
isSpeakerEntity: true
---
## Segment 10 — reskilling

## Article 43 — a043

# Monique Herena

**Profile.** Monique Herena is **Chief Colleague Experience Officer at [[entity-american-express|American Express]]** — a 175+ year-old financial-services company that has used machine learning for over a decade and holds a proprietary **'closed-loop' data model** as a competitive advantage. She has previously held senior HR roles at major financial institutions.

**Role in the source.** The panel's operational, product-and-process voice. She frames HR as a product organization and offers the most concrete change-management machinery in the discussion.

**Attributed contributions in this vault:**
- [[concept-hr-as-product-org]] — HR restructured as the 'Colleague Experience Group,' run like a product org.
- [[concept-enterprise-mindset]] — cross-functional, software-led collaboration replacing silos and handoffs.
- [[framework-amex-change-leadership]] — the Energize / Empower / Embed / Continuous Evolution model.
- [[entity-new-to-blue]] — the AI-updated onboarding product.
- [[prereq-strategic-alignment]] — HR must align to business strategy, not 'HR hobbies.'
- Quote: [[quote-action-cures-anxiety]] — 'action is the cure to anxiety.'