---
id: "entity-jpmorgan-chase-d87"
type: "entity"
entityType: "organization"
canonicalName: "JPMorgan Chase"
aliases: ["JPMorgan", "JPMorgan Chase & Co."]
source_timestamps: ["§ Mandate broad access to technology."]
tags: ["case-study", "it-governance"]
related: ["claim-it-bottlenecks-cede-ground", "contrarian-targeted-security-over-blanket-bans", "entity-openai-chatgpt"]
source_url: "https://hbr.org/2025/11/the-gen-ai-playbook-for-organizations"
source_title: "The Gen AI Playbook for Organizations"
sources: ["agentic"]
sourceVaultSlug: "hbr-seg-agentic"
originDay: 6
articleStem: "hbr-cl-87-genai-playbook-orgs"
sourceUrl: "https://hbr.org/2025/11/the-gen-ai-playbook-for-organizations"
sourceTitle: "The Gen AI Playbook for Organizations"
---
# JPMorgan Chase

**What it is.** A large financial institution cited as the cautionary example of an **IT bottleneck**: in **2023** it temporarily blocked staff from using [[entity-openai-chatgpt|ChatGPT]] while security teams performed third-party reviews, effectively preventing **~60,000 users** from experimenting.

**Role in the source.** The anchoring illustration for [[claim-it-bottlenecks-cede-ground|the claim that ceding full control to IT slows progress]] and for the [[contrarian-targeted-security-over-blanket-bans|contrarian view that IT should guard only against critical risks, not all risks]]. *Fair-reading note:* in highly regulated sectors, a security-driven pause can be defensible — the article's point is that *blanket* bans forfeit mass experimentation.


## Related across articles
- [[entity-jpmorgan-chase-d58]]