---
id: "entity-gallup-d1"
type: "entity"
entityType: "organization"
canonicalName: "Gallup"
aliases: []
source_timestamps: ["§ The High Cost of Turnover"]
tags: ["research-organization", "analytics"]
related: ["claim-frontline-turnover-costs", "entity-shrm-foundation"]
sources: ["tail1"]
sourceVaultSlug: "hbr-seg-tail1"
originDay: 1
articleStem: "hbr-tail-111-service-worker-churn"
sourceUrl: "https://hbr.org/2026/03/the-solution-to-service-worker-churn"
sourceTitle: "The Solution to Service-Worker Churn"
---
# Gallup

**Gallup** is a global analytics and advisory company cited alongside the [[entity-shrm-foundation|SHRM Foundation]] for estimating that replacing frontline workers costs **between 50% and 200% of their annual wages** (see [[claim-frontline-turnover-costs]]).

**Enrichment:** Gallup's engagement and turnover research typically frames replacement cost at roughly 0.5×–2× an employee's annual salary, especially for roles with longer ramp times — consistent with the range cited in this source.