---
id: "entity-cleveland-clinic-d1"
type: "entity"
entityType: "organization"
canonicalName: "Cleveland Clinic"
aliases: []
source_url: "https://hbr.org/2024/12/how-to-create-value-systematically-with-gen-ai"
source_title: "How to Create Value Systematically with Gen AI"
source_timestamps: ["§ Transformation & Growth"]
tags: ["healthcare", "enterprise-ai-adoption"]
related: ["entity-tom-mihaljevic", "framework-value-creation-pyramid"]
sources: ["spine"]
sourceVaultSlug: "hbr-seg-spine"
originDay: 1
articleStem: "hbr-nm-98-create-value-systematically-genai"
sourceUrl: "https://hbr.org/2024/12/how-to-create-value-systematically-with-gen-ai"
sourceTitle: "How to Create Value Systematically with Gen AI"
---
# Cleveland Clinic

**Profile.** Cleveland Clinic is a global nonprofit academic medical center, cited as an example of **Level 3 (Transformation & Growth)** AI adoption within the [[framework-value-creation-pyramid]]. It is implementing AI systems to reduce documentation time and assist with paperwork so physicians can focus more on patient care, while maintaining human oversight and accountability. Its CEO is [[entity-tom-mihaljevic]].

**Role in the source.** Real-world proof point for reimagining how clinical work is done with AI, balanced by governance and human-in-the-loop safeguards.

**Enrichment.** Cleveland Clinic's leadership has publicly discussed **ambient clinical documentation / AI scribe** tools to free clinician time; independent evaluations of such tools generally show reduced documentation time with mixed-but-positive quality reactions. Positioning this as "Level 3" is the authors' interpretive mapping, not a label the Clinic uses itself. Governance requirements are underscored by [[entity-world-health-organization]] guidance. Canonical reference: Cleveland Clinic's main organizational website.