---
id: "entity-bathurst-insurance"
type: "entity"
entityType: "organization"
canonicalName: "Bathurst Insurance"
aliases: ["disguised name (Australian insurer)"]
source_timestamps: ["§ Effect #1: The “Technology-first” Trap"]
source_url: "https://hbr.org/2025/09/dont-let-ai-reinforce-organizational-silos"
source_title: "Don't Let AI Reinforce Organizational Silos"
tags: ["case-study", "insurance"]
related: ["concept-hub-and-spoke-ai", "framework-hub-and-spoke-implementation"]
sources: ["tail2"]
sourceVaultSlug: "hbr-seg-tail2"
originDay: 2
articleStem: "hbr-tail-130-ai-reinforce-silos"
sourceUrl: "https://hbr.org/2025/09/dont-let-ai-reinforce-organizational-silos"
sourceTitle: "Don’t Let AI Reinforce Organizational Silos"
---
# Bathurst Insurance

**Type:** Case study — disguised name for an Australian insurance company advised by the authors.

**Illustrates:** The successful [[concept-hub-and-spoke-ai]] model and [[framework-hub-and-spoke-implementation]] (the positive counterpart to [[entity-emacom]]).

**Outcome:** Bathurst used a central AI Center of Excellence to help embedded sales and underwriting teams build a shared AI model on a common platform that pre-approved policies in real time — integrating two functions that would otherwise have optimized separately.