---
id: "entity-bank-of-america"
type: "entity"
entityType: "organization"
canonicalName: "Bank of America"
aliases: ["BoA"]
source_timestamps: ["§ Emotional Activation", "§ A Transformation Across Industries"]
tags: ["case-study", "finance"]
related: ["concept-virtual-reality-training", "entity-strivr"]
sources: ["reskilling"]
sourceVaultSlug: "hbr-seg-reskilling"
originDay: 10
articleStem: "hbr-edu-33-new-tools-workforce-training"
sourceUrl: "https://hbr.org/2025/12/the-new-tools-that-can-improve-workforce-training"
sourceTitle: "The New Tools That Can Improve Workforce Training"
---
# Bank of America

## Bank of America

**VR case study (finance).** During the **2020 pandemic** branch closures, Bank of America deployed VR headsets to new hires. It reported **97% confidence scores** among **2,000 new hires** within weeks, prompting an enterprise-wide rollout to all **200,000 employees**. A flagship example for [[concept-virtual-reality-training|VR high-stakes/soft-skills training]].

**External context:** Public case studies (in partnership with the VR vendor [[entity-strivr|Strivr]]) confirm VR training across thousands of financial centers with improved confidence and preparedness. **Caveat:** the exact figures (97%, 2,000, 200,000) appear primarily in **vendor/press materials**, not independent evaluation — treat as directionally credible marketing statistics. See [[appraisal-metrics-provenance]].