---
id: "entity-american-express"
type: "entity"
entityType: "organization"
canonicalName: "American Express"
aliases: ["Amex", "Amex Blue"]
source_timestamps: ["¶3 (HBR Editors)", "¶9 (Monique Herena)"]
tags: ["organization"]
related: ["concept-hr-as-product-org", "framework-amex-change-leadership", "entity-monique-herena", "entity-new-to-blue"]
sources: ["reskilling"]
sourceVaultSlug: "hbr-seg-reskilling"
originDay: 10
articleStem: "hbr-edu-43-leading-human-ai-organization"
sourceUrl: "https://hbr.org/2026/05/leading-the-human-ai-organization"
sourceTitle: "Leading the Human-AI Organization"
---
# American Express

The company where [[entity-monique-herena|Monique Herena]] serves as **Chief Colleague Experience Officer.** Noted for a **175+ year history**, using **machine learning for over a decade**, and possessing a proprietary **'closed-loop' data model** that provides a competitive advantage in AI deployment. It is the home of [[concept-hr-as-product-org]], the [[framework-amex-change-leadership]], and the [[entity-new-to-blue]] onboarding product.

**Enrichment note:** Canonical reference points to the American Express corporate homepage — a global financial-services company with 170+ years of history, extensively using machine learning and its proprietary closed-loop data for risk, marketing, and customer experience, aligning with the source description.