---
id: "entity-agentforce"
type: "entity"
entityType: "product"
canonicalName: "Agentforce"
aliases: ["Salesforce Agentforce"]
source_timestamps: ["¶1", "¶2"]
tags: ["ai-platform", "product"]
related: ["entity-salesforce", "claim-agentforce-resolution-rate"]
canonical_url: "https://www.salesforce.com/products/agentforce/"
sources: ["agentic"]
sourceVaultSlug: "hbr-seg-agentic"
originDay: 6
articleStem: "hbr-sig-58-agent-managers"
sourceUrl: "https://hbr.org/2026/02/to-thrive-in-the-ai-era-companies-need-agent-managers"
sourceTitle: "To Thrive in the AI Era, Companies Need Agent Managers"
---
# Agentforce

## Agentforce

[[entity-salesforce-d6]]'s platform for deploying **generative AI support agents**. It is used **internally** by Salesforce — reportedly resolving **~74%** of inbound support cases — and **sold to client companies**.

**Role in this vault:** the concrete technology proving the article's 'experimentation → execution' claim; see [[claim-agentforce-resolution-rate]].

**Enrichment note:** Tightly integrated with Salesforce Einstein and Data Cloud; marketed as autonomous agents for service and sales. External resolution-rate figures are typically expressed as 50–80% ranges rather than the precise 74% cited here.