---
id: "claim-trust-drop-agentic"
type: "claim"
source_timestamps: ["¶1"]
tags: ["statistics", "agentic-ai", "trust-metrics"]
related: ["concept-agentic-ai-skepticism", "prereq-agentic-vs-generative-ai"]
confidence: "high"
testable: true
provenance: "Deloitte TrustID Workforce Index"
sources: ["adoption"]
sourceVaultSlug: "hbr-seg-adoption"
originDay: 9
articleStem: "hbr-edu-40-workers-dont-trust-ai"
sourceUrl: "https://hbr.org/2025/11/workers-dont-trust-ai-heres-how-companies-can-change-that"
sourceTitle: "Workers Don’t Trust AI. Here’s How Companies Can Change That."
---
# 89% Drop in Agentic AI Trust

**Claim:** Per Deloitte's **TrustID Index**, frontline worker trust in **agentic AI** systems — tools capable of acting independently rather than just recommending — **plummeted 89% between May and July 2025**. In the same window, trust in standard **generative AI fell 31%**. This signals a severe, rapid escalation of workforce anxiety tied specifically to technology taking over decision-making authority (see [[concept-agentic-ai-skepticism]]; base concepts in [[prereq-agentic-vs-generative-ai-d9]]).

**Confidence: HIGH.**

**Enrichment validation:** *Supported.* The 89%/31% figures are directly supported by the HBR article and repeated in Deloitte commentary. **Important caveat:** these numbers are **segment- and time-specific** (frontline workers, May–July 2025, per the TrustID Workforce Index), *not* a universal global statistic. A parallel Deloitte life-sciences analysis reports different magnitudes for that sector and timeframe (−34% generative, −65% agentic), which confirms the numbers move by segment. The *direction* — sharper collapse for agentic than generative — is corroborated by broader behavioral research on algorithm aversion and job insecurity.