---
id: "action-map-workaround-signals"
type: "action-item"
source_timestamps: ["¶12"]
tags: ["mapping", "user-segmentation"]
related: ["framework-strategic-steps-void", "concept-business-model-portfolio"]
action: "Map each workaround to a distinct user and their specific willingness to pay."
outcome: "A structured blueprint for the new business models needed in your portfolio."
speakers: ["Donna Henrike Bohrer", "Karolin Frankenberger", "Joakim Wincent"]
sources: ["commercial"]
sourceVaultSlug: "hbr-seg-commercial"
originDay: 5
articleStem: "hbr-tier2-09-customer-workarounds"
sourceUrl: "https://hbr.org/2026/05/what-customer-workarounds-can-reveal-about-your-business-model"
sourceTitle: "What Customer Workarounds Can Reveal About Your Business Model"
---
# Map Workaround Signals to Distinct Users

**Action:** When a workaround is detected, map it systematically. Identify the distinct user (employee, developer, enterprise) and their specific willingness to pay, to chart the shape of the [[concept-business-model-portfolio]] required to close the void.

**Expected outcome:** A structured blueprint for the new business models needed in your portfolio.

This is Step 1 of [[framework-strategic-steps-void]] made concrete. It directly informs how many models you need (see [[quote-right-number-of-models]]). Open methodological question: how to price the effort you observe (see [[question-quantifying-effort]]).

**Related:** [[framework-strategic-steps-void]] · [[concept-business-model-portfolio]] · [[question-quantifying-effort]]