---
id: "action-assign-governance-leader"
type: "action-item"
source_timestamps: ["§ Building for Continuous Adaptation"]
tags: ["leadership", "accountability"]
related: ["concept-digital-governance", "quote-governance-learning-system"]
action: "Appoint a senior leader accountable for continuously monitoring and adjusting digital-human workflows and decision rules."
outcome: "Governance transforms into an adaptable learning system rather than a brittle, static structure."
speakers: ["Prabhakant Sinha", "Arun Shastri", "Sally Lorimer", "Saby Mitra"]
sources: ["attention"]
sourceVaultSlug: "hbr-seg-attention"
originDay: 4
articleStem: "hbr-new-31-tailor-digital-strategy-customer"
sourceUrl: "https://hbr.org/2026/06/tailor-your-digital-strategy-to-reach-every-customer"
sourceTitle: "Tailor Your Digital Strategy to Reach Every Customer"
---
# Assign a senior leader to govern the governance structure

**Do this:** Appoint a specific senior leader whose responsibility is to **continuously monitor and recalibrate** the balance between digital and human roles. They should watch for **friction indicators** like rising AI **override rates** or slowed coordination.

**Why:** The single most concrete organizational move behind [[concept-digital-governance]] and the [[quote-governance-learning-system|'learning system']] reframe ([[contrarian-governance-as-learning]]).

**Expected outcome:** Governance transforms into an adaptable learning system rather than a brittle, static structure.

**Open problem:** Which friction metrics, at which thresholds, should trigger recalibration — see [[question-measuring-governance-friction]].